What does Allieta Chat do?

Allieta is an AI customer experience platform for small and growing teams. Its flagship product, Chat, combines answers from your business content, live chat, human handoff, lead management, and conversation analytics.

Allieta is for businesses that handle repeat customer questions and enquiries: online shops, SaaS teams, agencies, and service businesses. Start with your real questions to evaluate how it fits your workflow.

Does AI replace my support team?

Your team stays involved. Allieta handles questions using the content you provide, while teammates can take over conversations that need judgment or personal attention. Test answers before launch and keep the knowledge base current.

Can Allieta search my business knowledge?

Chat retrieves relevant information from the documents and website sources you connect to answer customer questions. You can inspect retrieved passages in the playground. This is conversational search within Chat, not open-web or enterprise-wide search.

Can I start for free?

Yes. Allieta has a Free plan with a limited monthly usage allowance. Paid plans add higher limits and more capabilities. Enterprise requirements are discussed with our team.

Plans include a monthly credit allowance. Different operations can use different amounts of credits, so credits are not the same as conversations. Your dashboard shows your usage and applicable rates.

Can I use WhatsApp and Telegram?

Yes, with the relevant account or bot setup and an eligible Allieta plan. Channel providers may have their own requirements and charges. Website chat is available on the Free plan.

AI answers.
Human connection.

Allieta brings AI answers, live chat, and lead follow-up into one customer experience platform. Help customers using your own content, with your team ready when a person is needed.

Start free with Chat See it in action

Start on the Free plan. Grow when you’re ready.

Allieta ChatInteractive tour · Example conversation

From first question
to next step.

Explore a sample journey.
Your content. Your customers. Your team.

Customer conversationWebsite chat

Visitor

Can I try it before choosing a plan?

Allieta AI

Yes. You can start with the Free plan, add your business content, and try Allieta Chat on your own website.

Answer based on example business content

What if they need a person?

Meet customers where the conversation starts.

WebsiteWhatsAppTelegram

Channel availability varies by plan.

Less back-and-forth.
More moving forward.

From a familiar question to a conversation that needs care, keep the experience connected.

Your knowledge.
Ready for the next question.

Give customers a helpful place to start. Add your website, product guides, and policies so Allieta can answer using your business content.

Explore the AI knowledge base

Your knowledge base

Website contentProduct and company information

Product guidesThe details customers ask about

FAQs & policiesClear answers to common questions

Keep your content current. Test your answers.

The same business knowledge.
A more helpful customer experience.

AI starts.
Your people take it further.

Some conversations deserve a person. Let teammates take over with the earlier messages, assign the right team, and follow through.

See human handoff

AI conversationYour teamPersonal reply

Don’t lose the person
behind the enquiry.

Capture contact details, organize leads, and leave useful notes. Give your team a clear next step after the chat ends.

Explore lead management

New enquiryIn progressFollow-up

A clearer picture.
A more capable team.

Build your customer workflow around the conversation.

See everything in Chat

Know what needs attention

Review conversation trends, response times, and unanswered questions.

Give conversations a next step

Build flows for enquiries, bookings, qualification, and feedback.

Work together with clear access

Organize teammates, departments, and permissions in one workspace.

Make it yours.
Then put it to work.

A focused path from your first source to your first customer conversation.

01
Add what your business knows
Upload documents or add website content. Start with questions you hear most often.
02
Shape the experience
Set your widget’s appearance, choose the right behaviour, and test your answers.
03
Open the conversation
Add Chat to your website, invite your team, and refine the experience as you learn.

Room to grow

A small start.
A lot of possibility.

Start free. Choose more capacity as your conversations grow.

Free

A place to start. Meet your new support workflow.

$0/ month

USD · Free plan

Start free

50 credits per month
5 knowledge documents
200 leads per month
Conversation analytics

Starter

Bring your knowledge, conversations, and follow-up together.

$14.99/ month

USD · Billed monthly

Get started with Starter

3,000 credits per month
10 knowledge documents
800 leads per month
Conversation analytics
WhatsApp integration
Custom branding
API access

Professional

More capacity and insight for a growing support team.

$34.99/ month

USD · Billed monthly

Get started with Professional

6,000 credits per month
30 knowledge documents
4,000 leads per month
Conversation analytics
WhatsApp integration
Custom branding
API access
Conversation intelligence
Priority support

A different scale? Let’s talk.

Enterprise plans are tailored to your requirements. Pricing is agreed with our team.

Contact sales

Credits measure usage, not entire conversations. Understand credits. Checkout confirms the payable currency, taxes, and total.

Checking latest plans…

A few things you might be wondering.

Have a different question? We’re here to help.

Talk to our team

Also from Allieta

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Your next great customer
relationship starts here.

Bring your knowledge. Add your people. Open the conversation.

Start with Allieta Have a question? Talk to us

AI answers.Human connection.

Less back-and-forth.More moving forward.

Your knowledge.Ready for the next question.

AI starts.Your people take it further.

Don’t lose the personbehind the enquiry.

A clearer picture.A more capable team.